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Your next stop

NEXT STOP: COMFORT

Your comfort bag

THE TRIP STARTS HERE

Your bag is waiting for its essentials.

A pillow to let go, a mask to shut out the light… Build your comfort bubble.

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THE LITTLE EXTRAS THAT CHANGE EVERYTHING

Complete your bubble.

Companions chosen for your trips and your nights.

Privacy policy

Privacy Policy

Last updated: October 26, 2026

This Privacy Policy explains how Maisonely, operated by Marius Palluel ("we", "us", "our"), collects, uses and protects your personal information when you visit our website, place an order or contact us. Our store is hosted on Shopify, which provides the technical infrastructure needed to run it.

1. Information we collect

  • Order information: name, shipping and billing address, email address, phone number and order details.
  • Payment information: payments are processed securely by our payment providers; we do not store your full card details.
  • Device and usage information: IP address, browser type, pages viewed and similar data collected through cookies and similar technologies.
  • Communications: messages you send us by email or through our contact page.

2. How we use your information

  • To process, ship and track your orders, and handle returns and refunds.
  • To answer your questions and provide customer support.
  • To prevent fraud and keep our store secure.
  • To improve our website and products.
  • To send you marketing emails, only if you have opted in. You can unsubscribe at any time.

3. Sharing your information

We share personal information only as needed to run our store: with Shopify (hosting and checkout), payment processors, shipping carriers and fulfillment partners, and analytics or advertising providers where permitted. We do not sell your personal information for money.

4. Cookies

We use cookies to keep your cart, remember your preferences and understand how our site is used. You can manage cookies through your browser settings and our cookie banner, where available.

5. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to opt out of targeted advertising or the "sale" or "sharing" of personal information, and to not be discriminated against for exercising these rights. California residents may exercise their rights under the CCPA/CPRA. To make a request, email contact@maisonely.com.

6. Data retention

We keep order information for as long as needed to fulfill your order and meet our legal, tax and accounting obligations.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.

8. Children

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

9. International transfers

Your information may be processed in countries other than the United States, including in the European Union, where our business is based.

10. Changes

We may update this policy from time to time. The latest version is always available on this page.

11. Contact

For any privacy question or request, email contact@maisonely.com or write to: Maisonely – Marius Palluel, 60 rue François 1er, 75008 Paris, France.